Field Support Engineer

Oak Ridge, TN
Support Services

Location: Aiken, SC/Oak Ridge, TN OR Any Northeast/Southeast

Salary: $60K to $70K (Depends on the work location; Cost of living considered while negotiating)

Mirion Technologies is seeking a highly motivated Field Support Engineer who, with limited supervision, executes customer support activities involving the installation, modification and repair of complex nuclear measurement equipment and systems.

ESSENTIAL DUTIES:

  • Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of Mirion (Canberra) hardware and software, using established testing procedures and training to ensure proper function of system(s).   Provide familiarization to the customer on system hardware/software and its basic modes of operation.
  • Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues.  Work closely with Technical Support and Engineering to locate and correct system faults.
  • Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
  • Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.

ADDITIONAL DUTIES:

  • In House Troubleshooting and Repair
  • Technical Support (by phone/email)

 

ESSENTIAL REQUIREMENTS:

  • Technical acumen.  Preferably electronics, Mechanical or Science/Physics background
  • Very good verbal communication skills.
  • Excellent organizational skills, typing/keyboarding skills and written reporting skills.
  • Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
  • Must be logical and analytical in approaching solutions to complex problems.
  • Understand and adhere to all safety policies on the job.  
  • Ability to lift at least 50+ pounds.
  • 70% regional travel.
  • Must have a valid driver’s license.

PREFERRED SKILLS:

  • Knowledge and proficiency of any of the Mirion (Canberra) products such as High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems
  • Experience using Mirion (Canberra) software such as Genie 2000, Apex Gamma, Apex In-Vivo, Eclipse, and Apex Alpha Beta.
  • Database management experience using SQL Server, Crystal Reports and/or Access.
  • Nuclear Physics and Radiation Principles knowledge and experience
  • Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.

Complex system troubleshooting to resolution at modular and/or component level.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • 1-3 years in a technical/customer service position.  Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
  • A.S. or B.S. degree in Electronics, Nuclear Engineering or equivalent preferred but not required.  Some technical schooling along with 4+ years related technical experience may be substituted.

 

Interested applicants must contact dkulkarni@mirion.com on or before March 13, 2020.

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