Introductory Customer Support Agreement
We are pleased to offer a new Services product, the Introductory Customer Support Agreement. This product is offered to select new support agreement customers. It includes specific services related to the customer’s new products, plus a collection of our most valuable standard Customer Support Agreement provisions.
Below is a summary of the benefits of the Introductory Customer Support Agreement:
Your product quotation includes services designed to ensure that your new products are installed, operational, and meeting your expectations as quickly, efficiently, and completely as possible. The Introductory CSA includes installation services to ensure a successful startup, plus it adds many additional support agreement elements for the best customer support experience.
Our best and recommended level of protection covers most parts and labor costs on CANBERRA equipment for a worry free, high-quality repair every time.
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Today’s counting systems rely as much on software and firmware as the detector. Our Field Service or Technical Support Team can help install these updates correctly and explain all changes.
This includes an on-site visit to check the state of health of your system and provide assistance for the installed products. This preventative maintenance visit could be replaced by an on-site visit for other support services by mutual agreement.
CSA customers are ensured of reaching a qualified individual to address their needs in the shortest time possible. All service related issues and solutions received through 1# are tracked and visible to the entire support team, allowing us to quickly recognize recurring issues and manage solutions to completion.
CSA customers are flagged and immediately assigned to an appropriate Technical Service representative to assist with any technical questions or status updates needed during the repair process. This results in faster response time and resolution. Repairs may be performed at our Service Center or on-site by one of our trained Field Support Engineers.
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