Genie Software

Beginning with Genie software, all software for installation, updates and renewal will be provided via electronic download (physical media available by request). This applies to all models and licensing options: 1-Year License, 3-Year License, and Perpetual License.

No, you can install the update whenever you are ready. However, please note that while your subscription license will be valid for any version, Mirion Technologies typically provides support for the current version of software and its most recent prior version.

If a user does not have a subscription license and would like to receive a new release of Genie, the purchase of a new license will be required. Consult your account manager and ask about our loyalty programs.

Yes, critical patches will be made available to all users, regardless of license type.

With Mirion, you can expect exceptional service and prompt response within two standard business days. Service team software assistance is available in most regions. Contact your local Mirion team to learn what support is offered in your area.

Premium local service offerings are included with Genie subscription models, which we trust you will find helpful. However, you may want to consider additional start-up assistance and training.

Your software will no longer operate at the end of your licensed period, following a grace period. If you choose to renew later or purchase a Perpetual License, your software can quickly be reactivated with no data lost.

Lower upfront cost and predictable ongoing pricing
Whether you choose a one-year or three-year license, you can count on consistent annual pricing for predictable budgeting through your operational (OpEx) budget. Plus, with a subscription, you get the software as well as world-class support – resulting in a further reduction in total cost of ownership.

Confidence your software will stay current, cyber-secure and up-to-date with regulatory requirements
Genie subscription models include all software updates, new value-added features and bug patches released during your subscription period.

Expert technical support
Subscription offerings come complete with premium local service offerings for rapid support when you need it most. Mirion Services are available to assist in installation and configuration, as well as validation and verification of changes to your system.

The ability to scale up fast
Whether you’re interested in a trial period or a one-time campaign (e.g., teaching a course at a university), Genie time-based licensing can give you a head start.

You’re ready to move beyond the dongle
Genie software marks our transition away from CDs and USBs – toward a more efficient and eco-friendly approach to managing software licensing and distribution for all.