Capintec Product Support Plans
Flexible support coverage for eligible Capintec products
Capintec service plans provide product-specific coverage, maintenance, repair, and parts benefits after the standard warranty period. Compare available service levels below, then review annual pricing for your eligible product.
Compare Support and Service Plan Levels
Thyroid Uptake Systems and Pulmonex®
| Coverage | Basic Service Plan | Plus Service Plan | Premium Service Plan |
|---|---|---|---|
| Support access | Standard support queue | Priority support queue | Priority support queue |
| Preventive maintenance | 10% discount | Comprehensive preventive maintenance | Comprehensive preventive maintenance |
| Replacement Parts | Not included | 10% discount | Included replacement parts |
| On site repair visits | Not included | Two included visits | Unlimited included visits |
Eligible products: Captus® 4000e, Captus 4000e with 1-inch well, Captus 4000e with 2-inch well, Pulmonex®
Dose Calibrators and Well Counters
| Coverage | Basic Service Plan | Plus Service Plan | Premium Service Plan |
|---|---|---|---|
| Support access | Standard support queue | Priority support queue | Priority support queue |
| Repairs and replacement parts | 5% discount | 10% discount | Included replacement parts and repairs |
| Loaner availability | Not included | Based on Availability | Based on Availability |
| Additional maintenance services | Not included | Not included | Reduced fees |
Eligible products: CRC®-55tR, CRC®-55tW, CRC®-55tPET, CRC®-77tHR, CAPRAC®-t, CRC® PC Smart Chamber
Additional Capintec Services
On-site services are also available for select hot cells for an additional annual fee.
- Hot Cell Onsite Maintenance
- Mini Hot Cell Onsite Maintenance
- Vertical Open Air Hot Cell Onsite Maintenance
- Hot Cell Service Visit for Repair
Find the Right Coverage for Your System
Connect with a Capintec representative to confirm product eligibility, review available service plan options, and select the coverage level that fits your organization’s needs.
Service plan availability, coverage details, loaner availability, response time, and included services may vary by product, agreement, and region. Contact Capintec to confirm eligibility and plan details.