ec2 Software Services provides support to help hospitals, clinics, and nuclear medicine organizations maintain continuity, resolve issues efficiently, and support staff across software workflows.
Explore support options that meet your operational needs.
| Silver | Gold | Platinum | |
|---|---|---|---|
| Annual Cost | Current Rate | Contact for Pricing | |
| Support Hours | Business Hours | Business Hours | 24/7/365 |
| Support Access | Standard | Priority | Direct Expert Access |
| Support Response Time | Within 24 hours | Within 4 hours | Within 2 hours |
| Scheduled Maintenance Notifications | ✓ | ✓ | ✓ |
| Priority Access to Technical Experts | ✓ | ✓ | |
| Quarterly Service Reviews | ✓ | ✓ | |
| Annual Online Instructor-Led Training (CE Eligible) | 1 Session | 2 Sessions | |
| Dedicated Technical Account Manager | ✓ | ||
| Priority Access to New Features and Pilots | ✓ | ||
A dependable foundation for stable environments
Silver Support provides consistent, business-hours support to help teams maintain smooth operations.
Best fit: Teams looking for a practical, steady support model to maintain day-to-day performance.
Enhanced support for clinical environments where responsiveness matters
Gold Support is ideal for hospitals and clinics that rely on timely support and ongoing optimization to keep operations running efficiently.
Best fit: Organizations where system performance, response time, and staff readiness play a critical role in daily operations.
Premium support for environments where continuity is essential
Platinum Support is designed for organizations that require continuous access to expert support, faster response, and proactive service throughout the software lifecycle.
Best fit: Organizations where software availability, rapid issue resolution, and dedicated technical guidance are essential to daily operations.
| Add On Services | |
|---|---|
| Custom software development | Tailored software enhancements for ec2 platforms |
| Instructor-led group NMIS training | Virtual or onsite training for NMIS users |
| BioTrax IQ/OQ/PQ Services | Implementation and qualification support for BioTrax users |
| Mirion device interfaces | Connections between NMIS and supported Mirion devices to ensure efficient data flow across software's |
| E-learning portal | Self-paced training modules, tutorials, learning paths, notes, community discussions, CE certification tracks, virtual workshops, job aids, and new feature training bundles |
Align your support coverage with the needs of your environment — whether that means dependable day-to-day support or enhanced responsiveness.
Complete the form to discuss service options for your ec2 software environment.