Mirion Technologies Support

Mirion Technologies' services and consulting personnel are capable of assisting you with your support and service needs all around the globe. Our extensive network of experts can provide local operational support, technical support, and a wide range of consulting services.

Get the help you need.

Contact Support

Expert teams you can count on, from virtual help to field support.

Whether you need assistance with commissioning or maintaining a new counting system, theoretical or practical training in the nuclear field or planning and implementing a future radiation measurement application, Mirion Sales and Service organizations are available with more local field service engineers and technical resources than any other nuclear measurements supplier in the industry.

Explore Services from Mirion Technologies

Consulting & Advisory

Maximize your productivity. Our products and solutions can be integrated and customized to work with your particular process. We provide both on-site and remote assistance that can work within your schedule and required timeframes.

Installation

Expertise, quality and availability of support services. We’re here to help. Mirion experts can save you time and money and get you off to the right start.

Customizations

Mirion Technologies’ team of technical support engineers has decades of combined experience utilizing our flexible off-the-shelf solutions to create highly customized site-specific applications.

Software & Hardware Support

One of the major considerations involved in the decision to purchase electronic equipment is the quality and availability of support services. Mirion Technologies enjoys the finest reputation for Customer Service in the industry and is dedicated not only to maintaining it, but constantly improving it.

Our Service Teams offer a wide range of programs and services designed to satisfy the needs of our varied customer base.

Routine Maintenance & Repairs

Part of any successful program is regular, scheduled maintenance of equipment. This maintenance allows you to maximize your up time by keeping equipment performing to original specifications and spotting potential problems before they have a chance to adversely affect operations.

Data Review

A professional review of measurement results.

Performance Testing

A fundamental component in any laboratory Quality Assurance program is stringent performance testing.

Factory & On-site Calibration

Complete calibration services using a variety of phantoms and sources (including fissile material) for Whole Body Counting, Gamma Spectroscopy, Waste Assay, Gross Alpha/Beta Counters, Contamination Monitors, etc.

NDA Characterization Support Services

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Webinars

Events

Training

Software Downloads

Additional Resources

Looking for a manual or other product materials?

Search for the product name or keyword to find its supporting resources

Help us expedite your repair and get your instrument back to working order and shipped to you as quickly as possible:

Please do not return an instrument without a Return Material Authorization (RMA) number. The RMA connects your instrument with all of the necessary information to expedite handling and proper return of your instrument. When possible, please include your Purchase Order (PO) Number on the Return Material Authorization Form. We cannot begin work on your repair unless we have a PO.
When shipping your instrument, please ensure the RMA is clearly marked on the outside of the box in which the instrument is being shipped.
For out-of-warranty repairs, please reference the RMA on the Purchase Order and all other paperwork and correspondence concerning the repair.

Once the Return Material Authorization Form has been submitted with all technical troubleshooting details captured, you will receive a Return Material Authorization number within 24 hours. You will also be given a contact person who will follow up with you during the repair process. All inquiries on your repair order should be sent directly to your assigned contact. You can always contact [email protected] or call 1-800-255-6370 and we can quickly direct you to the appropriate contact.

Return an Instrument for Calibration

Return an HPGe Detector for Repair

Mirion Technologies Support

Get the help you need.

Expert teams you can count on, from virtual help to field support.