Product Support
and Repairs

Mirion's Divisional and Regional support teams are here to help provide information and answer questions about our products, services, training programs, and provide technical support when needed. Fill out our support request form and our team will be in touch right away.

Regional Product Support

Mirion Technologies prides itself on our intense focus on customer support. We have local and regional offices worldwide to assist with technical assistance, on-site repairs and product maintenance.

How to find support contacts for your product:

  • Please use the search tool to find a specific product
  • Navigate to the support contacts by clicking on "support" at the top of the product page
  • Locate the Support phone number or email address
  • Remember! You can always just have a Mirion representative contact you by filling out our contact form.

 

Office Locations Near You

Our regional product support is broken down into three distinct areas:

  • The Americas
  • Europe, the Middle East and Africa (EMEA)
  • Asia, and Pacific Regions (APAC)


Each product page has local support and sales contacts assigned directly to the product detail page. Search for your product with our site wide search tool then click the "support" in the product page navigation. You should then find local office contact information for that product.

Or, just fill out our contact form and Mirion will get in touch with you right away.

Software Downloads

Release Date: 12/2/2015

Details:

Provides support for ISOCS Well Detector Characterizations to be installed and used with Apex-Gamma V1.4. This enables cascade summing corrections for the germanium well detector and (if S574 LabSOCS or S574 ISOCS is installed) ISOCS/LabSOCS mathematical efficiency calibrations in Apex-Gamma for well detectors. The following prerequisites are required for this patch:

  • S500/S502/S504 Genie 2000 Basic Spectroscopy V3.4
  • S501 Genie 2000 Gamma Analysis V3.4
  • Apex-Gamma V1.4
  • Custom ISOCS Detector characterization (Model ISOXCAL) for a Germanium Well detector

Caution:

These patch files have been engineering tested only. They have not been formally verified and validated through a formal QA process. Users should exercise caution when using these patch files.

  • See the Patch_M3555580_Read_Me.pdf file in the ZIP file.
  • There are 4 Language Patches included in the main ZIP file (English, French, German, & Russian) Use the language file associated with your version.

Release Date: 10/15/2013

Comments:

This driver is compatible with Windows 7 and Windows 8 for Colibri-TTC and Colibri-VLD all versions. You must install first the driver before you connect Colibri to the computer.

  • Installation instructions are included in the ZIP file

Details:

Provides support for the DSA-1000 & InSpector 2000 MCAs with Genie 2000 v3.3 on Windows 7 64-bit operating systems. The following are updated:

  • The CIUSB kernel driver updated for Windows 7 64-bit support. The version of this driver is v2.71. 
  • The I2KUSB32.DLL protocol driver updated. 
  • DSA-1000 and InSpector 2000 .drd driver file location updated. 

Note:

This driver is fully qualified with Genie 2000 v3.3 under Windows XP SP3, Windows 7 SP1 32-bit, Windows 7 SP1 and Windows-2008 R2 64-bit operating systems and under English, French, German, and Russian installations.

  • Run a command prompt (cmd) as an administrator. Navigate to the installation media. Execute install.bat. After completion, restart the computer (even if not prompted).

Release Date: 7/15/2017 

This update is for peak fitting when applied to significantly large regions of interest. Specifically, this update will improve the Genie 2000 Sum / Non-Linear LSQ Fit peak area routine for regions of interest that are approximately 12 times or greater the full width at half maximum (FWHM) of a representative peak in the region. This typically occurs only for very complex spectra when a high density of nuclide peaks are generated. 

Please Note: 

Please note: This update is a fully qualified patch for Genie 2000. Updating this patch may affect nuclide results for Genie 2000 and layered applications, for example Apex-Gamma and NDA 2000.

Installation Instructions:

  1. Review the version of Genie 2000 that is installed.  
  2. The zip file contains multiple version update files. Unzip the file and you will find 2 zip files: SPR_J4324940_V321-34_all-languages.zip  and SPR_J4324940_V321-34_all-languages.zip. If using Genie 2000 Version 3.4.1, open the file SPR_J4324940_V341_{Language}.zip for you desired language and then extract the file Panolin.dll to a temporary location. These can be identified by the File Version 3.4.1.3009 and Date Modified value of 13-Jun-2017. 
  3. If using Genie 2000 Version V3.2.1, V3.3, or V3.4, open the file SPR_J4324940_V321-34_{Language}.zip for you desired language and then extract the file Panolin.dll to a temporary location. These can be identified by the Date Modified value of 13-Jun-2017.
  4. Confirm that the Genie 2000 and related applications are not running.
  5. Navigate to the ExeFiles folder of the base Genie installation and rename the file “Panolin.dll” to create a backup.  For example, rename  “C:\Genie2k\ExeFiles\Panolin.dll” to “C:\Genie2k\ExeFiles\Panolin_orig.dll” 
  6. Place the downloaded and extracted file into the same location as above: C:\Genie2k\ExeFiles\
  7. Restart Genie 2000 and/or related applications.
  • See the instructions above

The link is to a ZIP file that contains the software installation file and a Read Me file. The download will start once you click the link. The file is over 45MB, so please give it some time to download. The software is access controlled, so you will need to create an account and request access to the software.

Release Date: 07/17/2013 

Thank you for purchasing the InSpector 1000 Digital Handheld MCA. This CD contains the following software and documentation (Note: only the front-end of the installer has changed since version 1.5.2)

Release V1.5.3

Support installation on Windows 7 64-bit. The Windows 7 32-bit or 64-bit version of Windows Mobile Device Center V6.1 (or ActiveSync 4.2 for machines running XP) will launch when selected from the main installation menu, depending on the Operation System. 

  • See the Installation Instructions in the Release_Notes_S562V153.pdf included in the ZIP file

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