Mirion Technologies Services and Support
Experience the benefit of a partnership that prioritizes your operational success and grows with you. At Mirion Technologies, we value strong, ongoing customer relationships, providing personalized services to meet your evolving needs.
“A few weeks ago, about 90% of our instruments were down for various reasons. I put an emergency call into our Field Support Engineer. The engineer was booked and could not respond immediately, but they quickly scheduled another engineer to be onsite less than 24 working hours later. The second engineer spent three days onsite with us and was able to restore functionality to about 80% of our downed instruments. The following week, another engineer took over and completed the necessary repairs. By the close of last week, we were back up to 100% operational status. The care and quick response shown by both of these individuals is why we have our support contract and why we will continue to maintain our contract for a long time to come.”
Ensuring Peak Performance with Customized Expertise
Our skilled engineers are with you from initial setup to ongoing operations, guaranteeing efficient performance of your systems. Designed to enhance your operational efficiency, safety, and reliability, our comprehensive services include customized consulting, startup assistance, training, maintenance, and calibration.
Located globally for convenient regional support, Mirion Technologies has 300+ professionals with expertise spanning many industries, including:
- Commercial Nuclear Power Plants
- Decommissioning sites
- National Laboratories
- Department of Energy Facilities
- Defense and Security
- Nuclear Fuels and Enrichment Facilities
- Nuclear Science Higher Education
- Research Laboratories
- Radioisotope production facilities
- And more
Expert Guidance for Successful Implementation
Implement new solutions that work for your unique setup quickly and confidently, with Mirion as your partner. Whether on-site or remotely, our extensively trained and knowledgeable team is equipped to support you through every aspect of the setup process.
Training for Every Level
From implementing new solutions to onboarding new employees and ongoing education initiatives — we offer comprehensive training programs in various formats designed to advance your team’s knowledge and skills in radiation measurement.
Minimize Downtime, Maximize Performance
Unplanned downtime disrupts your operations. Our team is dedicated to keeping your systems running smoothly, helping you plan for the future, and facilitating continuous improvement through hands-on collaboration and personalized support.
Mirion comprehensive maintenance and calibration services enhance the lifespan and precision of your equipment.
Preventative Maintenance Services
Protect your investment with regular on-site preventative maintenance and performance verifications visits by Mirion Field Service Engineers. In addition, we offer in-house calibration services, whole-body calibrations, and extended warranties to keep your systems in peak condition.
In-House Calibration Services
Our expert team performs calibrations in compliance with consensus standards such as ANSI, ASTM or other national and/or international recognized standards, including ISO and IEC.
Support Agreements that Safeguard Your Investment
Mirion Customer Support Agreements (CSAs) and extended warranties help manage unexpected equipment failures and ensure your systems remain operational over a prolonged period. By securing access to Mirion service and spare parts, you can ensure predictable maintenance expenses for your equipment and software and faster turn-around for emergency repairs.
Collaborative Consulting & Tailored Customization
Tailored Services to Your Unique Needs
A team of seasoned experts serves as a consultative extension to your organization, delivering tailor-made solutions that meet your evolving needs. Our personalized consulting includes collaborating with your IT team to plan and execute database migrations or upgrades, ensuring a smooth transition with minimal disruption. We also support review and update of Standard Operating Procedures (SOP) to ensure compatibility with new products and to keep procedures current and effective.
Customization for Complete Organizational Control
We develop customizable solutions to meet your unique requirements and help you streamline operations. Examples include report customization, tailored software solutions, automation integration and more.
Get Expertise & Support, Worldwide
Americas
[email protected]
1-800-255-6370
Benelux
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France
[email protected]
+04-90-59-60-60
France (Lingolsheim)
[email protected]
All Other Regions
Please use the contact form to get in touch and we'll direct your request to the appropriate team.
Germany
[email protected]
+49-6142-7382-290
Japan
[email protected]
+03-5835-5404
UK
[email protected]
+44-123-583-8300