Software & Hardware Support

One of the major considerations involved in the decision to purchase electronic equipment is the quality and availability of support services. Mirion Technologies enjoys the finest reputation for Customer Service in the industry and is dedicated not only to maintaining it, but constantly improving it.

Our Service Teams offer a wide range of programs and services designed to satisfy the needs of our varied customer base.

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Features

On-site maintenance agreements for system users who require the highest level of service.
Extended Warranty agreements for customers who desire a rapid response, low cost, fixed fee repair service.
Standard return-to-factory service options (repair and calibration).
An optional priority repair service for urgent repair situations.
Start-up Assistance.
A full line of quality replacement parts for customers who elect to maintain their own equipment.
System Installation and Familiarization services.

Customer Support Agreement

At the heart of all Mirion support services is the Customer Support Agreement. We’ll work with you to design a tailor-made program based on your specific needs, including services such as installed equipment support, mission critical activities, Calibration and Consulting Services, and other elements.

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Professional Training Services

Mirion Technologies offers a comprehensive portfolio of standard and custom training courses available at one of our 10 training facilities in North America, the UK, and Europe or on-site at customer facilities worldwide. These courses cover fundamentals, applications, and in-depth product training and are presented by technical experts with professional training qualifications.

Customizations

Mirion Technologies’ team of technical support engineers has decades of combined experience utilizing our flexible off-the-shelf solutions to create highly customized site-specific applications.

Consulting & Advisory

Maximize your productivity. Our products and solutions can be integrated and customized to work with your particular process. We provide both on-site and remote assistance that can work within your schedule and required timeframes.

Routine Maintenance & Repairs

Part of any successful program is regular, scheduled maintenance of equipment. This maintenance allows you to maximize your up time by keeping equipment performing to original specifications and spotting potential problems before they have a chance to adversely affect operations.